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NETWORK TECHNOLOGY
Comprehensive IT solutions, support, security and automation for your business
Tech support: 24/7
+359 2 958 6535

Frequently Asked Questions (FAQ) for IT Support & Cybersecurity

Quick answers about 24/7 support, one-off remote help, SLAs, VPN, NIS2, backup, GDPR, systems and how to start working with us.

FAQ about IT support, VPN, NIS2, backup and GDPR

Got a quick question about 24/7 response, a one-off session of remote help, or what’s included in our support subscription? Here are the most common topics, explained clearly and practically. If you don’t find an answer, message us — we reply fast.

  • Incident response: SLA, priorities and escalation.
  • Remote help without subscription: how it works and billing.
  • VPN & remote work: WireGuard, MikroTik, OPNsense.
  • NIS2 & ISO 27001: gap analysis, procedures and audit artefacts.
  • 3–2–1 backups & recovery: off-site, immutable, testing.
  • GDPR: least privilege, access logs, encryption.

Scroll down, use the search, or ask us a question — we’ll help.

Frequently Asked Questions (FAQ)

Top topics: 24/7 support, remote help, SLAs, VPN, NIS2, backup, GDPR and more.

Ask a question +359 2 958 6535

Yes — our team is available 24/7, including weekends and public holidays. We respond remotely immediately; on-site visits in Sofia when needed. For urgent issues: +359 2 958 6535 or request online.

Yes. A one-off remote session with immediate connection; in most cases the issue is resolved within the same session. Invoices available for companies.

For critical incidents we start immediately / within minutes remotely; for non-critical — according to the SLA/plan. Clear priorities and escalation.

We offer subscription plans and ad-hoc/hourly help. Pricing depends on scope (devices/users, monitoring, backup, SOC, etc.). We send a quote after a short audit.

Yes. On-site in Sofia and nearby areas; remote support across Bulgaria.

We use secured tools, one-time tokens and an action log. Access is revoked once the task is completed.

Yes — site-to-site and remote-access VPN (MikroTik, WireGuard, OPNsense), segmentation/VLAN, MFA and tunnel monitoring.

Yes — gap analysis, hardening, monitoring (e.g., Wazuh/Zabbix), incident procedures and audit artefacts (NIS2/ISO 27001/GDPR).

Yes — 3-2-1 backups (local, off-site, immutable), recovery testing and a BC/DR plan.

Windows/macOS/Linux, Microsoft 365/Google Workspace, networks (MikroTik/Ubiquiti), servers/virtualization (Proxmox/VMware), web (WordPress/…).

Free consultation, quick audit, proposal/plan, SLA signing, onboarding and migration with no downtime.

DPA/NDA, least-privilege access, access logging, encryption, and data retention/deletion policies.

Didn’t find an answer? Message us or call.

Contact us +359 2 958 6535