Subscription Based Computer and IT Support in Sofia and Across Bulgaria
Subscription based computer and IT support in Sofia and across Bulgaria. We provide support for workstations, laptops, networks, servers and security systems. Our service combines HelpDesk, remote assistance and on site visits to ensure stable and secure IT operations for your business.
Looking for reliable
IT support for your office
?
We take care of your entire IT environment instead of an in house department.
Subscription based IT support, HelpDesk, on site visits and monitoring of key systems.
If you do not have an internal IT department, we handle your entire
computer and system support, from workstations and laptops
to networking equipment, servers and cloud services.
We combine remote support with on site visits,
so your team can work without interruptions while IT tasks are handled by experienced engineers.
We operate with clearly defined SLA levels, transparent reporting and clear communication.
The service combines support for end user devices, local networks and core business systems.
You can choose individual modules or a full package depending on your team’s needs.
Workstations and Laptops
Office hardware and peripherals
Installation and configuration of Windows and business applications
Daily issue resolution with Office, printers and scanners
Preventive maintenance and hardware upgrade recommendations
We mainly work with companies in Sofia and the region that want a stable IT environment without maintaining their own internal department.
Small and Medium Sized Businesses
Offices with 5 to 80 workstations that need predictable monthly costs and fast response times.
Companies with Multiple Locations
Organizations with warehouses, retail stores or remote offices connected via VPN and shared systems.
IT Managers Looking for a Partner
Internal IT professionals who need external support for projects, standby coverage or second line assistance.
How Our Subscription IT Support Works
We start with a basic IT audit, agree on service levels and then proceed with a clear implementation plan.
Audit and inventory - we document hardware, software, access rights and potential risks
Service proposal - different plans with defined response times and included services
Onboarding - HelpDesk setup, procedures and contact points
Daily support - tickets, tasks, preventive maintenance and monitoring
Regular reports - summary of incidents, recommendations and future improvements
For critical incidents, we can also activate
24/7 emergency IT support,
ensuring protection beyond standard business hours.
Frequently Asked Questions
Depending on the selected plan, first response time ranges between 15 and 120 minutes during business hours.
Extended plans include on call engineers outside working hours.
Not necessarily. We can start with a short trial period and then move to a longer agreement if you are satisfied.
We combine remote support with on site visits in Sofia and nearby areas.
Most issues are resolved remotely, and when needed we schedule a visit to your office.
Yes. We can support only workstations, only servers or act as second line support for your internal IT team.
Looking for IT Support in Sofia
Tell us how your office operates and what systems you use.
We will propose a tailored IT support plan based on your team size and business needs.
