What does your IT support for small businesses include?

Remote and on-site support for computers and laptops, monitoring of servers and networks, email and user management, antivirus protection, backups, and ongoing advice.

How fast do you react in case of problems?

We provide guaranteed response times according to the SLA – typically from 15 minutes for critical incidents to up to 2 hours for standard requests, depending on the chosen plan.

Is this suitable for companies without their own IT specialist?

Yes. The service is designed exactly for such companies – we take over the everyday IT support so your team can focus on sales, projects, and clients.

IT Support for Small Businesses | Network Technology

IT support for small businesses: a short online meeting (15–20 min) to review your current setup and provide optimization ideas.

Book a consultation 📞 +359 2 958 6535

IT support for small and medium businesses – Network Technology

Smooth work without interruptions

Small and medium companies often don’t have their own IT specialist, and technical issues can halt the entire team. We take over your daily IT support – from workstations and office networks to email and servers – so your business runs without stress.

We work with a clear SLA, a fixed monthly subscription and transparent communication. You get a team of engineers instead of “one freelancer”, as well as access to expertise gathered from many different projects.

Remote and on-site support for computers and laptops
Office network setup and monitoring, firewall and VPN
Email, domains and user account management
Backups, antivirus protection and access policies
Assistance during audits and security requirements

IT support plans based on team size

Flexible subscription packages – start small and easily scale as you grow.

Start

Up to 10 workstations • small teams and startups

Remote support during business hours
Email and office application setup
Monitoring of basic network infrastructure

Request “Start” plan

Business

10–20 workstations • growing companies

Priority remote support
Regular on-site visits
Backups and server monitoring
Consultations when planning new systems

Plus

20+ workstations or multiple offices

Extended response times (incl. after hours)
Reports and IT optimization recommendations
Possibility for hybrid model with internal IT team

Request a custom offer

Benefits for managers and teams

Single point of contact for all IT questions
Predictable monthly cost instead of unexpected repairs
Fewer interruptions and lost working hours
Documented configurations – not dependent on a single person
Access to experience with various technologies and platforms

How we work with you

A short online meeting to understand your company’s needs.
Review of current infrastructure and plan proposal.
Signing a contract and SLA with clear parameters.
User onboarding and installation of monitoring tools.
Regular reports and recommendations for IT improvements.

Let us take care of your company’s IT

Tell us what your business does and we’ll prepare a clear and understandable IT support plan.

Send an inquiry Short online meeting