How fast is your response time?

Question by Network Technology · Oct 18, 2026

How fast is your response time?

Asked by Network Technology • Oct 18, 2026

Question from the article "IT Support & Business HelpDesk – managed support and SLAs".

Answers

Network Technology • Staff Oct 18, 2026 12:57

It depends on SLA level. Typical first response is within 15–60 minutes, with clear escalation paths for critical incidents.

More in the article: https://ntg.bg/en/blog/it-support

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