Is your system down, the internet has stopped, company email isn't working, the VPN connection has dropped, an important website won't load , or your staff can't work normally? Our 24/7 emergency IT support team responds within minutes, remotely or on-site.
We assist with critical situations such as issues with servers and services, failures in DNS and domain configuration, problems with Wi-Fi and network access, outages of Nextcloud and cloud services, trouble with MySQL and databases, issues with Microsoft 365 and devices, as well as cybersecurity incidents, suspected ransomware, virus infections, or unusual system behavior.
We work off-hours, on weekends and holidays. If you're not sure whether the case is urgent, call us right away. We'll walk you through what to do over the phone and assess whether the case requires an on-site visit, remote assistance, or a more in-depth emergency intervention on servers and services.
What emergency IT support covers
Emergency IT support is aimed at situations involving a real disruption of work, loss of access, risk to data, or financial damage. This is not standard maintenance — it's a priority response to problems that cannot wait.
Depending on the case, we can start with remote diagnostics, logs, checking load, connectivity, services, DNS, email, protection systems and storage. When needed, we move to a coordinated intervention across servers and virtualization, network infrastructure, information security, backup and recovery, or an on-site visit.
This is suitable for companies, offices, shops, sites, remote teams, and any environment where even a short outage creates a serious problem.
Typical cases we respond to
- Site down, application unreachable, or a hosting/server issue
- Company email problems, MX records, SPF, DKIM, SMTP/IMAP
- Network without internet, a router, switch, Wi-Fi or VPN down
- Suspected virus, encrypted files, unusual warning pop-ups
- Failed logins, locked accounts, a Microsoft 365 problem
- Unstable NAS, RAID, a disk issue or missing backup
- Slow system after an update, a service crash, or a misconfiguration
- An on-site visit when physical intervention is required
Most common emergency situations — what to do
Run through the checks below to speed up our response. If the problem continues, contact us right away.
Steps
- Check that the domain resolves correctly
- Check SSL and certificate expiration
- Check hosting, resources and disk space
- Get help with monitoring and emergency response
Steps
- Check your quota, password and incoming/outgoing server
- Check the MX, SPF, DKIM and DNS records
- Check whether the IP address has been blocked
- If needed, request an emergency response via a ticket
Steps
- Isolate the affected devices from the network
- Don't restart unnecessarily and don't delete files
- Don't connect external drives or backup media
- Contact us immediately for an emergency check and damage containment
Steps
- Check power, the UPS and core devices
- Check whether your provider has an outage
- Don't restart core devices without a plan
- If needed, request an on-site visit
The server is up, but everything is slow
This is often a sign of overload, a disk problem, a stuck service, a database, a backup process, a cron job, or a virtualization issue.
In these cases we help by checking load, processes, logs and services, including MySQL, Proxmox and continuous monitoring.
A problem after a change or an update
Sometimes failures come right after an update, a migration, a DNS or firewall change, a user policy change, or new software installation.
If you need a fast check, we can help with endpoint and Microsoft 365 environments, DNS and domains, access and network authentication.
No time for guesswork
In urgent situations, wasting time on random restarts, unverified changes, and working blind often leads to bigger damage.
If the problem affects a business process, staff, customers, or online services, the best move is to go straight to remote assistance or an emergency on-site visit.
When this is already an emergency
- When your team can't work and there's real downtime
- When a site, store, or internal system is unreachable
- When email has stopped and correspondence is blocked
- When there's a risk of data loss, encryption, or a leak
- When the network, VPN, or Wi-Fi is offline and resources are unreachable
- When it involves a server, NAS, backup, or RAID problem
- When you're not sure of the cause, but the consequences are already serious
How we handle an emergency signal
- You contact us by phone or via an emergency ticket
- You get a fast initial assessment and priority
- We start remote diagnostics or arrange an on-site visit
- We contain the damage and stabilize the situation
- We then propose next steps, protection, and prevention
Have an urgent IT problem? Response within minutes.
We start immediately, remotely or on-site. Suitable for outages, email problems, network, servers, access, viruses and critical business systems.
Not every IT problem is an emergency. For ongoing technical support of servers, network and workstations: IT technical support →
We handle general IT emergencies (server, network, office without internet). For a problem specifically with a website or online store: Emergency website support →