What is your incident response time (SLA)?

Question by Network Technology · Oct 18, 2026

What is your incident response time (SLA)?

Asked by Network Technology • Oct 18, 2026

Question from the article "Frequently Asked Questions (FAQ) for IT Support & Cybersecurity".

Answers

Network Technology • Staff Oct 18, 2026 12:57

For critical incidents we start immediately / within minutes remotely; for non-critical — according to the SLA/plan. Clear priorities and escalation.

More in the article: https://ntg.bg/en/blog/faq-page

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