1. The Alarm Is Triggered

When your website becomes unreachable, our continuous monitoring systems detect it automatically. You don’t need to notify us — the alert reaches us within seconds. Smart probes monitor each key service in real time.

2. Accessibility Check

Before taking action, we confirm the problem. We verify DNS resolution, server responsiveness, and the state of the database and backend services. Some outages are local or transient and require different tactics.

3. Identifying the Cause

After confirmation, diagnostics begin. Causes may include overload, a DDoS attack, faulty code, hosting issues, or an expired domain/SSL. We use logs, network checks, and telemetry to quickly pinpoint the source.

4. Service Recovery

Once identified, we start recovery: restarting services, freeing resources, rate-limiting traffic, redirecting to an alternate node, or activating a backup system. If the outage is with a provider, we coordinate directly.

5. Report & Prevention

When you’re back online, we analyze root causes and weaknesses. You receive a concise report plus actionable steps — from service optimization and scaling to extra protections to prevent recurrence.

6. Acting Before You Even Notice

In most cases you’ll learn about the issue after it’s already fixed. The process is automated end-to-end — from alert to response. Our goal is for you to get an explanation, not a problem.

Conclusion

Outages happen — what matters is the response. We act quickly and methodically. If you want a partner who moves before you even know there’s a problem, contact us.