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NETWORK TECHNOLOGY
Comprehensive IT solutions, support, security and automation for your business
Tech support: 24/7
+359 2 958 6535
Network Technology

IT Support & Business HelpDesk – managed support and SLAs

Comprehensive IT support, 24/7 HelpDesk, networking, cybersecurity, monitoring and backups. Modular packages and SLAs tailored to your business.

Call for Technical Help Send a Request Emergency IT Help →

We work with clients across Bulgaria - remote support everywhere, on-site visits arranged as needed.

What kind of problem can we help with?

Pick the closest match to your situation - it jumps straight to the request form.

Servers

Windows Server, Linux, virtualization, a service down, disk space, backup/recovery.

Workstations

A staff member can not work, a slow PC, printer, shared folder, VPN access.

Network / Internet

No internet, unstable network, Wi-Fi, routers, switches, MikroTik, VLAN, DNS/DHCP.

Access & Users

Account issues, permissions, Active Directory, VPN, shared resources.

Backup & Data

Backup not working, a NAS problem, need to restore files.

Software

Installation, configuration, updates, migration, a business app issue.

Something Else

Not sure what it is? Describe it in the request - we will figure it out together.

Send a Technical Support Request

A short form - no unnecessary fields. We will follow up by phone or email.

Up to 5 MB.

Why Choose Us?

Security & Peace of Mind

We take full responsibility for the stability of your IT environment.

Resource Optimization

Minimum downtime, maximum productivity — every hour matters.

A True Partner

We’re not just a provider — we act as your IT team on a mission.

Modular Support Tailored to Your Needs

24/7 HelpDesk

Fast response via email, phone, or ticketing system.

Learn more »
Device Support

PCs, laptops, printers, scanners, networks, mobiles.

Learn more »
Network Infrastructure

LAN, Wi-Fi, VPN, firewalls — monitoring & optimization.

Networking »
Cybersecurity

Automated protection, patching, monitoring, alerts.

Security »
Support Packages Emergency Support Backups & DR

Who Benefits from Our Service

Corporate Clients

A reliable IT backbone for your teams and offices.

Small Businesses

IT as a Service — no need for an in-house team.

Remote Teams

VPN, virtual offices, cloud platforms, coordination.

IT Outsourcing

Outsourced IT with full transparency.

FAQ

It depends on SLA level. Typical first response is within 15–60 minutes, with clear escalation paths for critical incidents.

Yes — we run secure VPNs, Zero-Trust access, and manage endpoints across locations with centralized monitoring.

Looking for an IT Partner with Vision?

Contact us — we don’t just fix problems, we build solutions.

Get a Quote Call +359 2 958 6535 Managed Support

Remote Support

Most software, configuration, access and many server issues are diagnosed and fixed remotely, without waiting for a visit. Available to clients across Bulgaria.

On-Site Visits

When a problem needs a physical fix - hardware failure, cabling, an equipment check - we arrange a visit. Already have one scheduled? Check its status: Repair Status.

You do not need a subscription to reach out

You can request help for a specific problem once, with no commitment. If it makes sense afterwards, we can offer periodic maintenance, monitoring, server/network administration or full subscription-based IT support - but that is a next step, not a requirement. For subscription options, see subscription support in Sofia or support for small businesses.

After the fix - the next step is monitoring

Fixing the problem is not always the end. If it helps, the affected system can get monitoring, so we catch a similar issue early next time instead of waiting for another outage. See our live infrastructure monitoring dashboards - MikroTik, servers, Windows, websites and Zimbra mail - plus a live demo with a real SIEM (Wazuh) on our cybersecurity page.

No in-house sysadmin?

We take on the technical tasks your organization needs, from a one-off fix to full subscription support for servers, network and workstations.

Have an IT team but need extra expertise?

We help with a specific server issue, migration, network problem, virtualization, backup/recovery or an emergency incident - without replacing your in-house team.

Building or expanding an office network?

New cabling, rack, switches, MikroTik, VLAN, Wi-Fi and VPN - from the physical infrastructure to the configuration.

Networking Infrastructure for Businesses →

WordPress or OpenCart site down?

For urgent repair of a business website or online store - a hacked site, a broken update, orders not coming through.

Emergency Website Support →

Want a ballpark figure before calling?

Estimate Monthly Support Cost See Indicative IT Service Prices

FAQ

No. You can request help for a specific problem once, with no subscription. If ongoing support makes sense afterwards, we offer it separately - it is not a requirement to get started.

Remote support is available to clients across Bulgaria. On-site visits are arranged based on the specific case and location.

Most software, configuration, access and many server issues are resolved remotely. Hardware failures, cabling or physical equipment checks require an on-site visit.

We take on the technical tasks your organization needs, from a one-off fix to full subscription-based support.

Yes. Many clients bring us a specific case that needs extra expertise - a server, network, virtualization or backup issue - without replacing their in-house team.

When the problem is stopping work at the office or a critical service is down - an inaccessible server, a network outage, a serious incident. For those situations we have a faster, dedicated path: Emergency IT Support.

Have a problem right now?

Call or send a request - we will point you to the right solution.

+359 2 958 6535 Send a Request Emergency IT Help →